Shipping policy

This Shipping Policy explains how Kazardepot handles order processing, delivery estimates, tracking, split shipments, shipping restrictions, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be limited by carrier rules, item size, item weight, supplier availability, destination access, restricted handling requirements, or special shipping conditions.

2) Order Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Processing may take longer if an order requires payment verification, inventory confirmation, supplier coordination, special handling, fraud review, address review, or carrier scheduling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–5 business days, when available
  • Oversized, supplier-direct, or special-handling shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guaranteed. Weather, holidays, high-volume periods, carrier delays, supplier delays, incorrect addresses, and delivery access issues may affect timing.

4) Tracking Information

Tracking details are emailed once a shipping label or delivery booking is created. Carrier scans may take up to 48 hours to appear after the carrier receives the package.

5) Split Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Oversized, Supplier-Direct, or Special-Handling Items

Certain products may require freight delivery, supplier-direct shipping, appointment delivery, adult signature, curbside delivery, liftgate service, or special handling.

If visible damage is present at delivery, note it with the carrier and take photos immediately before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact help@kazardepot.com within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

  • Order number
  • Tracking number
  • Photos of packaging and product damage, if applicable
  • A short explanation of the issue

Shipping Support
Kazardepot
1238 South Peoria Ave, Tulsa, OK 74120
Phone: (580) 394-5148
Email: help@kazardepot.com